Refund policy

30-Day Return & Refund Policy

At HANDIVO™, we want you to feel confident with your purchase. If you're not satisfied with your order, you may request a return within 30 days of receiving it.

30-Day Guarantee

You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return:
• The return request must be submitted within 30 days of delivery.
• The item should be returned in its original condition with all included accessories and components.
• Proof of purchase or your order number may be required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include your order number and photos showing the issue so our support team can review your request and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Please contact us before returning any product. Returns sent without contacting our support team first may not be accepted.

Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it.

Contact Us

For return or refund assistance, please contact:

HANDIVO™ Customer Care
Email: support.handivo24h@gmail.com

Please include your order number so we can assist you as quickly as possible.